Return Policy
Rawlings wants your return experience to be clear and easy to follow. Please review the policy below before sending any item back, and contact customer service first so we can provide the correct return instructions and return details.
30 Days Free Returns
Rawlings offers 30 Days Free Returns on eligible items. The return window begins from the date your order is delivered.
Before sending any return, customers must contact our customer service team at [email protected] to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To qualify for a return, the item must meet the eligibility requirements below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- The item should include all original packaging, tags, labels, accessories, manuals, and parts when applicable.
- The item must not show signs of use, damage, alteration, or wear caused after delivery.
- Proof of purchase, order number, or the email address used at checkout may be required.
Item Condition
Returned products must be sent back in the same condition in which they were received. Items that are used, damaged after delivery, missing parts, or returned without required packaging may not qualify for a refund.
Return Shipping Cost
Rawlings provides 30 Days Free Returns for eligible return requests. Customers must contact customer service first so we can confirm eligibility and provide the correct return instructions.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items returned after the 30-day return window.
- Items that have been used, worn, washed, altered, or damaged after delivery.
- Items missing original packaging, tags, accessories, parts, or documentation.
- Personalized, customized, or made-to-order products, unless they arrive damaged or incorrect.
- Gift cards, downloadable products, or digital items if offered by Rawlings.
- Items marked as final sale, unless the item arrives damaged, defective, or incorrect.
How to Start a Return
Please do not send any item back before contacting Rawlings customer service. Returns require the correct return instructions and return details.
Contact Customer Service
Email [email protected] with your order number, the email used at checkout, the item you want to return, and the reason for the return.
Wait for Return Instructions
Our customer service team will review your request and provide the correct return instructions and return details if your item is eligible.
Prepare the Item
Pack the item securely with all original packaging, tags, parts, accessories, and any required return information provided by customer service.
Send the Return as Directed
Follow the return instructions provided by customer service. Do not send the return to any address not provided directly by our support team.
Important: Rawlings does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Refund Process
After your returned item is received and inspected, Rawlings will review whether the item meets the return eligibility requirements. If approved, the refund will be processed to the original payment method when possible.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Exchanges
If you need a different size, color, product, or replacement option, please contact Rawlings at [email protected] before sending anything back. Our customer service team will review your request and explain the available exchange steps when applicable.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, please contact Rawlings customer service as soon as possible. Include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or error.
Do not discard the item or packaging until customer service has reviewed your request and provided the next steps.
Final Sale Rules
Items marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. If you believe there is a problem with a final sale item, please contact customer service before taking any return action.
Contact Information
For all return, refund, exchange, damaged item, or wrong item questions, please contact Rawlings customer service before sending anything back.
Email: [email protected]
