Information We Collect

Rawlings may collect information that you provide directly, information related to your orders, and information collected automatically when you use our website.

• Contact details, such as your name, email address, billing details, and shipping details.
• Order information, including purchased items, order number, product preferences, and customer service requests.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Communication details when you email Rawlings, use a contact form, or request customer support.
• Device and website usage information, such as browser type, pages viewed, referring pages, and general site interaction data.

How We Use Information

Rawlings uses customer information to operate the store, process orders, respond to requests, improve the shopping experience, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order confirmations, service messages, and important account or transaction updates.
• To improve website performance, page experience, product presentation, and store operations.
• To help prevent fraud, unauthorized activity, misuse, or security issues.
• To send marketing emails when you subscribe or otherwise choose to receive them.

Payment Information

Rawlings may offer payment through PayPal, Stripe, and credit card payment options. Payment details are processed by the applicable payment processor used at checkout. Rawlings does not need to store full payment card numbers to complete standard order processing.

Payment processors may collect and process payment information according to their own privacy and security practices. Customers should review the privacy terms of the payment option they choose when completing a purchase.

Cookies and Analytics

Rawlings uses cookies and analytics tracking to support website functionality, remember preferences, understand how visitors use the site, and improve the customer experience.

• Essential cookies may help the website function, keep items in the cart, and support checkout features.
• Preference cookies may help remember settings or browsing choices.
• Analytics tracking may help Rawlings understand page performance, traffic patterns, and store usage trends.
• Marketing cookies may help measure campaign performance or improve relevant store communications when allowed.

You may be able to manage cookies through your browser settings. Disabling some cookies may affect website functionality or checkout performance.

Email Marketing

Rawlings may send email marketing messages if you subscribe, sign up for updates, or otherwise choose to receive promotional communications. These emails may include product updates, store news, offers, or shopping reminders.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting customer support. Even if you unsubscribe from marketing emails, Rawlings may still send non-marketing messages related to orders, account activity, customer support, or policy updates.

Service Providers

Rawlings may share limited customer information with service providers that help operate the store and support customer transactions. These may include providers involved in website hosting, payment processing, order fulfillment, delivery support, analytics, email communication, fraud prevention, and customer service tools.

Service providers are expected to use customer information only as needed to provide their services to Rawlings and support the customer experience.

Data Security

Rawlings uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, email message, or online service can be guaranteed to be completely secure.

Please avoid sending sensitive payment details by email or through a contact form. If you believe your information may have been used without authorization, contact Rawlings as soon as possible.

Data Retention

Rawlings keeps customer information for as long as needed to provide store services, process orders, respond to support requests, meet operational needs, resolve disputes, prevent misuse, and maintain appropriate business records.

When information is no longer needed, Rawlings may delete, anonymize, or securely retain it as required for legitimate store operations.

Customer Privacy Rights

Depending on your location and applicable privacy rules, you may have rights related to your personal information. These may include the right to request access, correction, deletion, restriction, or a copy of certain personal information.

You may also request to update your communication preferences or unsubscribe from marketing emails. To make a privacy request, contact Rawlings at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Rawlings does not knowingly collect personal information from children. If you believe a child has provided personal information to Rawlings, please contact us so we can review the request and take appropriate action.

International Users

If you access Rawlings from outside the country or region where the store services are operated, your information may be processed or stored in a different location from where you live. By using the website or placing an order, you understand that information may be handled as needed to provide store services.

Policy Updates

Rawlings may update this Privacy Policy from time to time to reflect changes in store operations, privacy practices, website features, or applicable requirements. When updates are made, the “Last updated” date near the top of this page will be revised.